What is your Return Policy?

J1 Kitchen Equipment will accept the return of in stock, unused, non-customized item for up to 7 days from receipt of order, and the purchase price will be refunded immediately. Beyond 7 days we do not accept returns. Items must be returned unused, in original packaging. Custom built products such as ranges with special options or built to order products cannot be canceled or returned as these will be custom built to order specifically for you. You will be sent a Special Order disclaimer to approve if your equipment is non-returnable.  

We cannot accept returns of used or damaged equipment.  Refusal of damaged shipment is not considered a return, please refuse any shipment that arrives with unacceptable damage. Return shipping should be paid by buyer unless it is refused due to damage. If your product arrived crated, it must be returned crated in order to ensure that it arrives safely. Free shipping offers do not apply to return shipping. Performance issues must be remedied through a warranty and shall not be used as a basis for non-payment. All equipment should be inspected for damage and if the damage is found, refuse it.